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Firewall Support Essential Services
₹10,000.00
In stock
Product Details
Firewall Support Essential Services for the period of one year.
Includes the following:
1. One time installation and configuration
2. Onsite support (Limited to Bengaluru & Chennai)
3. On-line Chat Support
4. Remote login based support
5. Email based support : firewall-support@fcoos.net
6. Phone support - +91 80 24485101
7.Ticketing based tracking all issues and responses.
Services Included:
Firewall & VPN Configuration:
- Initial setup and basic configuration of pfSense/OPNsense.
- IPSec, OpenVPN, L2TP/PPTP tunnel setup and management.
- Port forwarding & NAT configurations.
- Basic failover/load-balancing setup (multi-WAN).
User & Network Management:
- VLAN setup for network segmentation.
- DHCP & static IP configurations.
- Basic firewall rules & access control lists (ACLs).
- Captive portal configuration for guest networks (without external authentication).
Monitoring & Performance:
- Traffic shaping to manage bandwidth allocation.
- Basic bandwidth monitoring.
- Assistance with firmware updates.
Security:
- Configuration of built-in DNS resolver/forwarder.
- Enabling basic logging and monitoring.
Support Offerings Table
| Feature | Essential Support | Advanced Support |
|---|---|---|
| Firewall & VPN | ✔ Basic VPN (IPSec, OpenVPN, L2TP/PPTP) | ✔ Advanced VPN (Multi-subnet, VTI Routing, Policy-based) |
| Port Forwarding & NAT | ✔ Basic setup | ✔Advanced configurations |
| Failover & Load Balancing | ✔ Basic Multi-WAN | ✔Optimized Multi-WAN |
| VLAN Configuration | ✔Standard VLAN setup | ✔Advanced VLAN segmentation |
| DHCP & Static IP | ✔ Configuration | ✔Advanced DHCP options |
| Firewall Rules & ACLs | ✔ Basic rules | ✔Advanced security rules |
| Captive Portal | ✔Without external authentication | ✔ With RADIUS, LDAP integration |
| Traffic Shaping | ✔ Included | ✔Advanced QoS settings |
| Bandwidth Monitoring | ✔ Basic | ✔Detailed NetFlow/SFlow analysis |
| Firmware Updates | ✔Assistance provided | ✔Full managed updates |
| Logging & Monitoring | ✔ Basic logs | ✔External syslog integration |
| IDS/IPS (Snort/Suricata) | ❌ | ✔Configured & Tuned |
| Web Filtering (Squid Proxy) | ❌ | ✔Configured & Tuned |
| Geo-Blocking & Filtering | ❌ | ✔Enabled & Tuned |
| High Availability (CARP) | ❌ | ✔Fully configured |
| Backup Solutions | ❌ | ✔Automated Backup Setup |
| Reverse Proxy (HAProxy/Squid) | ❌ | ✔ Configured |
| Adam:ONE DNS Filtering | ❌ | ❌ |
| Zenarmor DPI Security | ❌ | ❌ |
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