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1. Firewall hardware and Support Service on monthly basis.
2. Administration support on Issues and requirements on firewall.
3. Availability Monitoring of Firewall and Links from our cloud monitoring.
Service Level Assurance:
Maximum 1 hour of response during working hours ( 8 AM: 6 PM)
4. Firewall uptime assurance: 99% . Calculated on monthly basis.
5. Automatic Backup of Firewall configurations to our cloud server.
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